FRONTIER FIBER INTERNET
Affordable
Connectivity Program
Frontier® Fiber Internet for as low as
$ 0 /month
for qualified Federal Affordable Connectivity Program (ACP) participants. Max speeds are wired.
Wi-Fi actual & average speeds vary. Available to new and current Frontier customers.
Here’s how to get started
First, apply online
Complete the Federal Application to see if you’re eligible for the Affordable Connectivity Program. Make sure to save your Application ID for later in the process, and return to this page after applying.
Then, send your info
Once you’re approved, check if Frontier Internet is available in your area, then submit your info to place your order. Once complete, we’ll call to schedule your installation if needed.
Or call us
If you prefer, call us and we’ll walk you through the process. We’ll verify your eligibility, help get you signed up for Frontier Internet and activate your credits.
1.844.342.7501
How you’ll save — we’ve done the math for you
Frontier Essentials
Internet
Internet
Frontier Fiber
Internet 100 Mbps
Internet 100 Mbps
Frontier Fiber
Internet 500 Mbps
Internet 500 Mbps
Frontier Fiber
Internet Gig Service
Internet Gig Service
Regular price
$29.99
$29.99
$39.99
$59.99
ACP credits
-$29.99
-$29.99
-$30.00
-$30.00
Your monthly payment
$0
$0
$9.99
$29.99
Max speeds are wired speeds. Wi-Fi, actual & average speeds vary. Performance details: frontier.com/internetdisclosures.
Chart shows up to $30 ACP credit. If on tribal lands, ACP credit is up to $75. ACP credit applies to internet service only. At the end of the program, you will be subject to Frontier’s undiscounted rates and general terms and conditions if you continue to receive service.
Who’s eligible for the Federal ACP?
The ACP is available to those who are:
Special Supplemental Nutrition Program for Women, Infants, and Children (WIC)
Qualified veterans
Receiving government benefits
And more
Many federal programs can qualify you to get the ACP discount. To learn more please visit our ACP discount program page.
How the Federal ACP works
You deserve to stay connected with family and friends, even when times are tough. The ACP is a federal program that’s designed to help qualifying low-income households connect to the internet with credits up to $30/month (up to $75/month on Tribal lands) toward internet services. We’re just making it easier to get started.
FAQs about the Affordable Connectivity Program
How do I apply for the Federal ACP (Affordable Connectivity Program)?
To apply for the Affordable Connectivity Program, you need to go to ACPBenefit.org to get certified by the FCC National Verifier and qualify for the ACP. Once approved, you must accept the enrollment acknowledgment during your call with a Frontier agent.
After I sign up with the National Verifier for the offer and provide the required information, how will I know if I qualify?
You will receive a confirmation from the National Verifier with approved status.
I filled out the form online, how long does it take to receive a follow-up call to get my ACP discount?
Upon submission of the form we have to confirm your ACP eligibility, which is required to offer you the discount. Upon completion of the confirmation, someone will contact you. It can take up to 5 days from the submission of the form to receiving a call from us.
When can I expect the discount on my bill?
It can take up to 1 billing cycle for the credit to appear on your bill.
How long does the ACP last?
The funding of ACP will continue for as long as it's federally approved. Frontier will notify its participating members if the program is scheduled to end.
If I participate in the Federal ACP, what’s my monthly rate? Is this a contract or term agreement?
Once you’ve enrolled in the ACP, the standard monthly rate for Frontier Essentials Internet will range from $29.99 – $59.99 depending on the speeds available at your address. After application of the $30 federal subsidy for non-Tribal Lands, the monthly rate for service will be $0 - $29.99 off current rates, depending on your internet subscription. This service is non-contractual and does not have a term agreement. Additional products including but not limited to Inside Wire Maintenance, Voice, Frontier Secure products, Frontier TV, Dish TV, etc. are not included in this program and will be billed as an additional monthly charge if you choose to buy them.
What if my internet bill is less than $30?
The ACP discount covers up to $30 for broadband internet service, but if your monthly rate is lower, you can’t receive the balance of the credit. For example, if your internet rate is $29.99, the credit will only cover $29.99 and your discounted rate will be $0.
Are there any installation fees?
The installation fee is waived upon application approval and acceptance of the ACP terms, which must occur prior to your scheduled install date.
Will Frontier conduct a credit check when I apply for service?
As part of standard Frontier policy, all orders for new service are subject to a credit check. The credit check will not impact your ability to qualify for the ACP. If a deposit is required for internet, it will be waived. If you have other services on the account, a deposit may be required.
How often do I need to provide proof of eligibility?
You must qualify for the Affordable Connectivity Program (ACP) in order to participate in the Frontier Essentials Internet Program.
At the end of this ACP program, the Frontier Essentials Internet offer will be billed at the regular price. In order to stay with the Frontier Essentials Internet offer, you will be required to meet any eligibility requirements that apply to the offer.
•You must be certified by the FCC National Verifier prior to eligibility of the Frontier Essentials Internet offer.
•Frontier must receive the enrollment acknowledgment acceptance.
At the end of this ACP program, the Frontier Essentials Internet offer will be billed at the regular price. In order to stay with the Frontier Essentials Internet offer, you will be required to meet any eligibility requirements that apply to the offer.
Is a technician required to install service?
Installation will depend on the type of internet services ordered. When you place your order, the Frontier customer service representative will advise if a technician is needed for installation.
Why is my ACP discount removed from my bill?
The ACP requires that you use your internet at least once a month. If you do not use it in any month and you receive a bill with $0 amount, you will receive an SMS/email from us to confirm your usage. You must acknowledge it by the last day of the month that you received the notification; otherwise your discount will be removed in the following month and you will be required to pay the full cost of your internet service. In order to return the credit to your account, you will have to re-start the process from the beginning.
Why was my internet speed downgraded from 500 Mbps or Gig to 100 Mbps?
After enrolling in our ACP offer, if you incur an overdue balance for 90 days and you have not paid to reduce or clear your balance, your internet speed will be downgraded to 100 Mbps.
I moved from an acquisition offer to the ACP, why do I lose my promotional offer and discount?
With the ACP you receive a discount of up to $30 ($75 if you live in Tribal areas), which will bring your internet charge to $9.99 for up to 500 Mbps. If you exit from an acquisition offer prior to the 90 day requirements of receiving the promotional offer, you will lose it. That is the requirement of that offer.
Have a complaint?
If you have a complaint, please submit it to the FCC website address for the Consumer Complaint Center (https://consumercomplaints.fcc.gov/hc/en-us) and the Commission’s contact center phone number (1.888.225.5322).
The Federal Affordable Connectivity Program (ACP) is a government assistance program that provides eligible households with a monthly subsidy for their internet service of up to $30 (or up to $75 for tribal lands). Visit ACPBenefit.org to determine your eligibility, then visit https://www.getfrontierfiber.com/acp-offer or call 1.844.342.7501 to enroll with Frontier and review our program terms and FAQs.
ACP subsidy is not transferable to another person and is limited to one per household but may be transferred to another provider at any time. If the ACP ends, if you de-enroll from the ACP or if you transfer your ACP benefit to another provider but continue to receive service from Frontier, you will be subject to Frontier’s undiscounted rates, terms and conditions. Price reflects ACP subsidy off current retail price, which is subject to change. Service subject to disconnection if bill is not paid for 90 consecutive days. Equipment return required at disconnection; up to $150 per device if not returned. Other applicable charges and additional services are extra.
Speed capable range as fast as 90/90 Mbps to 100/100 Mbps for 100 Mbps Internet. Speed capable range as fast as 450/450 Mbps to 500/500 Mbps for 500 Mbps Internet. Speed capable range as fast as 846/792 Mbps to 940/880 Mbps for Gig Service. Max speeds are wired. Wi-Fi, actual & average speeds vary. Performance details: frontier.com/internetdisclosures. Subject to availability. Cannot be combined with other offers. Other restrictions, Frontier policies and service terms apply.
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